On November 19, the China Joy Airline flight from Osaka, Japan to Shanghai, Flight HO1338, was delayed for 6 hours due to mechanical problems. Some passengers expressed that they had thought they might not be able to return home.
A passenger posted on social media: “The plane had a major malfunction, and at one point I thought we might be stranded in Japan and unable to go back.” The passenger stated that the flight was originally scheduled to take off at 22:10 local time on November 19, 2025 (21:10 Beijing time). Initially, when the delay started, everyone thought it was a minor issue that would be resolved quickly, but it turned out to be a mechanical problem. The plane went under maintenance, and the staff kept delaying, saying a new plane would come to take over, pushing the delay until the early morning. “Even the take-off time now remains unknown.”
After a few hours, the same passenger posted in the comments section that each person received a compensation of 10,000 Japanese yen (approximately 452 RMB) from the airline.
According to aviation travel information, Joy Airline Flight HO1338 was originally planned to arrive in Shanghai at 23:45 Beijing time on the 19th but ended up being delayed for 6 hours and 15 minutes. The flight took off from Osaka Kansai Airport T1 at 4:53 local time on the 20th (3:53 Beijing time) and arrived at Shanghai Pudong Airport T2 at 6 a.m. Beijing time.
On November 20th, JiMu News reported that originally, the aircraft operating the November 19th flight HO1338 was a Boeing 787-9 wide-body aircraft. After the malfunction, another plane of the same model took off from Shanghai Pudong Airport at 00:38 Beijing time on the 20th, arriving in Osaka Kansai Airport after one hour and 35 minutes to bring the passengers of Flight HO1338 back to Shanghai.
On the morning of the 20th, Joy Airline customer service responded that Flight HO1338 was indeed delayed and arrived at Shanghai Pudong in the early morning of the 20th at around 6 a.m. The information indicated that the reason for the flight delay was a mechanical issue.
This incident has attracted attention and has become a trending topic.
Some netizens commented that the compensation of 10,000 Japanese yen per person given by the airline was too little.