During the rush hour of May 26th, Chinese netizens reported that the Didi Chuxing app was experiencing widespread issues, with major problems focusing on trip management and payment processes. Many users stated that they were unable to start trips, unable to cancel orders, and faced situations where drivers accepted orders but could not complete them.
According to reports from mainland Chinese media, the Chinese mobile transportation platform Didi Chuxing has encountered a nationwide system failure. Issues on the user end include being unable to start trips, failed attempts to hail rides, abnormal page loading, app freezing, and malfunctioning location services. On the driver end, problems arose after accepting orders such as being unable to complete them and locate passengers, with some orders also facing difficulties in cancellation.
As of now, Didi has not responded to the situation, and their customer service phone lines are inaccessible.
The topic quickly trended on Weibo, with netizens sharing their experiences with the app. One user commented, “Didi actually crashed, I can’t start my trip.” Another said, “I’m sitting in the car, but we can’t depart.” Users expressed frustrations like, “Can’t get a ride, can’t cancel orders, can’t open the app.” Some described issues such as not being able to end trips or cancel orders.
Users shared experiences like, “Drivers can’t confirm my arrival, and I can’t see my trip details.” “Unable to end orders, and subsequent passengers can’t cancel either.” “Driver can’t find the route, keeps going farther away, can’t cancel over the phone, stranded with the order still pending.”
“Can’t contact the driver, customer service is unresponsive.” “Charged extra money and can’t reach customer service.” “Driver can’t complete the order, resulted in paying excessive fees for extra mileage, and customer service lines are inaccessible.”
Based on online reports, the disruptions affected regions including Guangdong, Jiangsu, Beijing, Shanghai, Henan, Hunan, Jiangxi, Fujian, Sichuan, Chongqing, Shaanxi, Liaoning, Heilongjiang, Xinjiang, and more.