Recently, in Xingyue Times Square in Gongyi City, Henan Province, a citizen was trapped in an elevator for 30 minutes with no one responding to the emergency button pressed.
On October 5th, a netizen posted a video stating that they were trapped in the elevator of Xingyue Times Square in Gongyi City, Henan Province for 30 minutes. During this time, the person tried pressing the emergency button multiple times, but there was no response. After the incident, the staff at the square did not provide any explanation or apology.
In the video, the netizen mentioned being stuck in the elevator for over ten minutes, with no response when pressing the emergency button inside the elevator. The contact number of the person in charge of the square was constantly busy.
He expressed concern about the high traffic flow in the central location of Xingyue Times Square, worrying that it might hinder the arrival of firefighting vehicles. Therefore, he initially sought help from the square’s staff but waited for rescue for 30 minutes without any assistance. It was only when his friend outside found the service desk at the square and contacted the staff that the elevator was finally opened.
Reviewing the news reports, on October 6th, the netizen who was trapped was contacted. He revealed that after being stuck in the elevator for 30 minutes, a person wearing a “management” badge accompanied a maintenance worker to open the elevator. When asked why there was no response to the emergency bell, the person with the badge stated they did not know and did not apologize to the trapped individual.
On October 6th, the media reporter reached out to Xingyue Times Square as a friend of the trapped netizen. The staff who answered the phone confirmed that on the 5th, they did receive a call for help from a boy saying his friend was trapped in the elevator. The staff then contacted the person in the video with the “management” badge to rescue them. The worker explained that the person with the badge is not responsible for elevator management, hence could not provide an explanation to the trapped individual’s questions. Apologizing for the attitude of the person with the badge, the staff expressed regret to the trapped netizen.
The staff further mentioned that after understanding the demands of the netizen, they contacted the relevant department responsible for elevator management to inquire if they received the distress call on the 5th and if there was an issue with the emergency button. However, the department’s leadership was unavailable at the time of contact.