On the morning of January 12th, Shenzhen Airlines flight ZH9881 from Shenzhen to Hangzhou experienced a sudden malfunction.
Passengers reported that on January 12th, the scheduled ZH9881 flight was supposed to depart from Shenzhen Bao’an Airport to Hangzhou at 7:20 am. However, during the taxiing phase, the plane suddenly stopped, and the announcement on board stated that they had to wait for a pushback and further inspection before determining the new departure time. The delay caused passengers to miss important events scheduled for that day.
One of the passengers was contacted around 9:20 am. According to their account, the plane abruptly stopped during taxiing, and passengers were instructed to disembark and return to the terminal building to wait for maintenance results. A video provided by the passenger showed passengers lining up to exit the aircraft.
The flight, originally scheduled for 7:20 am departure from Shenzhen Bao’an Airport with an estimated arrival time of 9:35 am in Hangzhou, faced mechanical issues on the morning of the 12th, as confirmed by Shenzhen Airlines customer service personnel. The specific nature of the malfunction was still under investigation.
Shenzhen Airlines’ official Weibo account announced at noon on January 12th that flight ZH9881 (Shenzhen to Hangzhou) experienced a malfunction during ground taxiing. The crew followed procedures to return to the gate for troubleshooting.
The flight eventually took off from Shenzhen Bao’an International Airport at 11:20 am and was expected to arrive at Hangzhou Xiaoshan International Airport at 12:50 pm.
Around 11 am on the same day, passengers on board indicated that they had re-boarded and were awaiting takeoff. The crew informed passengers via announcement that the maintenance issue was related to “changing a tire” and provided a QR code link for compensation services due to the flight delay.
Internal staff at Shenzhen Airlines confirmed that the flight had experienced a “mechanical issue” and had successfully resumed after maintenance checks.
Shenzhen Airlines later confirmed the incident, stating that flight ZH9881 (Shenzhen to Hangzhou) encountered a malfunction during taxiing. The crew followed procedures for troubleshooting, and the airline provided necessary service support. The flight successfully took off from Shenzhen Bao’an International Airport at 11:20 am and was scheduled to arrive at Hangzhou Xiaoshan International Airport at 12:50 pm.
Flight data showed that Shenzhen Airlines ZH9881 operated with an Airbus A330 aircraft with an age of 8.1 years.