Recently, residents of a high-rise residential complex in Guang’an, Sichuan province, posted videos claiming that the property management had withdrawn, leading to difficulties in waste disposal and elevator shutdowns, forcing residents to climb nearly 30 floors to go to work.
Multiple videos circulating online showed overflowing garbage bins throughout the complex, with trash spilling onto the ground. One video uploader stated that this situation had been ongoing for a week, exacerbated by nightly rains, causing a foul stench to pervade the complex.
Adding to the woes, the elevators inside the building were also out of service. According to a notice posted on the community wall, the Residents’ Committee received a “Special Equipment Safety Supervision Order” on March 17, deciding to halt all elevators in the complex from midnight on March 18 due to serious safety hazards.
The notice further explained that, based on calculations by the Residents’ Committee and the previous property management company, the monthly expenses for the public areas of the complex amounted to over 40,000 yuan. To alleviate the inconvenience for residents, a temporary charge of 30 yuan per household for public area electricity and elevator maintenance costs would be imposed from March 8 to April 7. The fees would be collected by building representatives elected by the owners, with each building’s payment allowing the Residents’ Committee to apply for the reopening of one building to the functional department.
According to Jiqumu News, the high-rise residential complex is located in the jurisdiction of Beichen Street, Guang’an District. Residents of the complex indicated that the property management had been withdrawn for several days, possibly due to a large portion of owners failing to pay property fees, leading to the withdrawal of the management company without a replacement being found yet.
One resident remarked, “Some owners live on the 20th to 30th floors, and it’s very inconvenient for them to climb the stairs every day for work and to pick up their children, causing leg pains.” However, the reasons behind the non-payment of fees by owners are quite complex.
On March 20, a source familiar with the previous property management revealed that the former management was an emergency service provider, with a fee collection rate as low as 40% due to most owners not paying their property fees. The property management operations had accumulated losses in the hundreds of thousands, making it difficult to sustain normal operations. With the expiration of the contract term, the management company officially withdrew from the complex.
Work staff from Beichen Street Office stated that the emergency property management services were withdrawn on March 8. Following regulations, elevators require regular maintenance. After the property management withdrawal, the elevators were no longer covered by maintenance contracts, resulting in almost all buildings’ elevators being shut down. They are currently in communication with owners regarding fee payment issues. As of noon on the 20th, some buildings in the complex have collected the necessary fees, and elevators will gradually resume operations. Efforts will also be made to find a new property management company in the future.