Recently, Mr. Zhou and his family from Hebei visited the Chimelong resort in Guangzhou and encountered a challenging situation. Upon checking into the Chimelong Hotel one evening, their 2-year-old daughter suddenly developed a high fever of 39°C. In a state of emergency, Mr. Zhou hurriedly purchased fever-reducing medicine online. However, when he went to pick up the medicine, he was stopped by security guards and denied access.
According to Mr. Zhou’s account to Huashang Daily, on January 5th, he and his wife took their 1-year-and-9-month-old daughter to the Chimelong Holiday Resort in Guangzhou for a vacation. After checking in at the Chimelong Hotel, their daughter suddenly had a fever of 39°C. Later that night, around 9 p.m., he bought fever-reducing medicine online. However, as the Chimelong Holiday Resort refused entry to delivery personnel, he chose the nearest pick-up point near the hotel. When he tried to collect the medicine, the security guard confiscated it, despite his pleas.
The medicine was stuck at a security booth 100 meters away, which Mr. Zhou was unaware of beforehand, as it belonged to a different entity called the South China Training Center, not the Chimelong Hotel. The security booth was dimly lit and unattended. After waiting for about 20 minutes, a security guard finally arrived. Mr. Zhou explained the situation, but the guard refused to hand over the medicine, stating, “I don’t know you, how can I be sure it’s for you?”
Anxious and frustrated, Mr. Zhou was ultimately lectured by the security guard for an hour before finally being given the medicine. By the time he returned to the hotel, it was already dawn. As a result, the medicine ordered at 9 p.m. was only given to the child in the early morning.
During the communication with the security guard, Mr. Zhou mentioned that the guard also issued him three printed warning tickets, claiming he had obstructed the fire exit by parking his car briefly to pick up the delivery.
Mr. Zhou emphasized, “It was our first day in Guangzhou for a vacation, and we were not familiar with the area.” He stated, “I didn’t know if it was allowed to park there. I just wanted to stop temporarily, pick up the delivery, and leave, but it turned into such a long hassle.” Afterwards, Mr. Zhou shared his experience online.
In response to this incident, the staff at the South China Training Center confirmed that it was indeed their security guard who had a dispute with Mr. Zhou.
However, the staff believed that both parties were at fault in this situation. They mentioned, “He (Mr. Zhou) miscommunicated with the delivery driver, leading to the wrong delivery. He could have contacted the delivery driver again to retrieve the medicine, or reordered and repurchased the medicine, instead of lingering there.”
On January 7th, the incident trended as a hot topic online. Some netizens expressed, “If people show a bit of warmth, they could simply help or watch over while the other person picks up the item. Of course, some people act like machines, which is another story.” Others commented, “In the security room, couldn’t they have just checked the order number to confirm? Making a big deal out of a trivial matter seemed intentional.” “The center’s staff clearly wanted to cover up for the security guard. Is it so difficult to admit a mistake?”
However, a different perspective emerged, “What if the delivery was mistaken? What if the rightful recipient showed up and demanded compensation? The security guards are not well-paid, and it’s likely they have faced similar situations before, causing them to be cautious.”
Another comment read, “Some people just enjoy using the little power they have to make things difficult for others.” “Why waste time arguing with them? Just call the police directly. The child’s well-being is what matters the most!”