“Hotels.com” is a global hotel booking website based in Texas, USA. The site recently released an annual report compiled based on data from over 400 hotels worldwide, revealing the most unique items lost by guests and the requests for room services that are truly eye-opening.
On September 10, “Hotels.com” unveiled the “Hotel Room Innsights Report,” which collected data from over 400 hotels globally in partnership with the website. This report offers a glimpse into the secrets of the industry.
According to the website, the report exposes the most surprising lost items by guests, the craziest room service requests, hidden perks of accommodations, and the “excellent” services provided to today’s travelers.
Melanie Fish, Vice President of Global Public Relations for the website, stated that they are well-versed in the hotel industry, as reflected in their name. They requested hotels worldwide to share the secrets behind their most memorable accommodation cases, aiming to inspire how hotels provide services to guests.
She said, “From guitar guardians to pet therapists, hotels are catering to the unique needs of travelers, which is likely to become the norm.”
The report lists the most common items guests forget to take with them, including phone chargers, dirty clothes, power adapters, cosmetics, toiletries, and even underwear.
Rare items left behind by guests in their rooms include a Rolex watch, another watch worth $6 million, keys and documents for a luxury car, a car tire, a rice cooker, an engagement ring, a tooth, a stack of cash, a pet lizard, and a chick. 10% of hotels mentioned that their guests forget their dentures.
The report states that the lizard and the chick have been reunited with their owners. Although hotels usually have lost and found services, some hotel staff go to great lengths to return lost items to their owners. For example, someone drove 100 miles to return a lost passport to a guest, and others ran several blocks to return lost items to guests about to board a ship.
The report also reveals the most unusual room service requests experienced by hotels, such as filling a bathtub with mineral water for children to bathe in, a customized allergy menu for pets, burnt toast, caviar hot dogs, fresh sheep’s milk, a 4-pound banana, and high fives from the staff.
As for the hidden accommodation perks that may surprise you, the report mentions some examples:
– If you stay at Hotel New Otani Tokyo The Main in Tokyo, Japan, you can stroll through a 400-year-old Japanese garden.
– The Montague On The Gardens Hotel in London, UK, offers private tours of the British Museum.
– The Sentinel Hotel in Portland, USA, provides special services for very important pets, including pet grooming and acupuncture for stressed pets.
These findings from the “Hotel Room Innsights Report” provide a fascinating look into the world of hotels and the unique experiences they offer to travelers.