On the evening of December 4th, Alibaba’s platforms including Taobao, Alipay, and Xianyu simultaneously crashed, sparking widespread attention across the web. The issue has been resolved as of now.
Many users reported anomalies in Alipay payments on Alibaba’s platforms such as Taobao, Xianyu, 1688, and Eleme, where orders showed as unpaid even after users completed the payment. Subsequently, topics labeled “Taobao Crashed” and “Alipay Crashed” surged into the top ten trending topics on Weibo.
Netizens commented, “Alibaba programmers are basically all working overnight, Taobao crashed, Alipay crashed, Xianyu crashed.” “These three apps have a lot of users, this crash will definitely cause many problems and inconveniences, hoping for a quick fix. I checked and found out that Alibaba’s servers have crashed more than once this year, large enterprises really need to pay more attention to server maintenance!”
“Somehow, my concert tickets made me think the payment wasn’t successful.” “No wonder my payment failed at night, kept spinning in circles.” “It’s Taobao that crashed. I just placed an order on Taobao Baba Farm, some transactions were successful, while some still showed as pending payment.”
Weibo video editor “IT Jiuxi” remarked, “Indeed, don’t put all your eggs in one basket. At the same time, buyers on Taobao and Xianyu experienced issues where payments were made but appeared unpaid on the seller’s end. It’s said that Xianyu’s customer service queue has reached over 9,000.”
Gaming reviewer and Weibo influencer “Game Speculator” uploaded screenshots and explained, “On the night of December 4th, Taobao crashed! Orders disappeared or showed as unpaid after payment, multiple users were overcharged, and Alipay and Xianyu were also affected. The customer service queue exceeded 9,000. The customer service channel directly paralyzed. Officially admitted technical deficiencies, the 6th crash this year.”
Automotive blogger “Nomy Wang Huameng” commented, “To encounter all three of them crashing at once, it’s not even Double Eleven, how could they crash… To friends facing issues, prioritize the security of your funds, immediately check bank card/Alipay transactions, keep screenshots of any duplicate charges; for order recovery: wait 30 minutes then refresh to avoid double payments; switch to the PC web version to complete the transaction; when manual customer service is ineffective, submit evidence through ‘My Taobao – Order Complaint’.”