On the early morning of December 9th, a consumer in Shenzhen revealed that they found a live mouse in a box of rice cakes bought from a Sam’s Club store, sparking a trending topic online.
According to a report from the “New Yellow River” client under the Jinan Daily Newspaper Group on December 9th, a Shenzhen consumer’s daily order showed that on the evening of December 8th, they used the “Speedy Delivery” service on the Sam’s App to purchase fresh milk, orange juice, and a box of 24 pieces of Member’s Mark original rice cakes, among other items, which were delivered that same evening. However, a mouse was found in the silver insulated bag.
Photos released by the customer showed a dark grey live mouse nestled among the rice cakes in a sealed transparent plastic box, with parts of the rice cakes showing irregular dents and damage, as if they had been gnawed on by the mouse.
In another report by the Qianjiang Evening News on December 9th, Sam’s Club responded to the incident, stating that they had promptly communicated with the consumer and resolved the issue properly. They expressed sincere apologies for the inconvenience and trouble caused to the member due to this incident and mentioned plans to strengthen packaging management and delivery services in the future.
Many netizens expressed confusion over how a mouse could make its way into a sealed box of rice cakes.
One netizen, “Low-key_Reply”, commented: “I feel like a mouse wouldn’t be able to get into the rice cake packaging.”
Another user, “njxnf”, said: “Such packaging is very secure, unless damaged, it’s not possible for a mouse to enter on its own! If there are no signs of damage to the packaging, it must have been done intentionally. I suggest initiating an investigation to reveal the truth and hold those responsible accountable!”
Netizen “ASGV57068” also remarked: “The quality inspection loophole at Sam’s Club is too obvious, the mouse incident exposes a slack supply chain, consumer trust is shattered and hard to repair. This is a common problem across the entire industry.”