In Chongqing, Ms. Dou, the owner of a new house in Yubei Furong Mansion, has been living a “nightmare of water leakage”. Over the past two years, she has demonstrated what it means to fight for the rights of a new house in a “history of blood and tears”: the master bedroom roof leaks all year round, and she can only rely on emergency “diapers” to cope. This seemingly bizarre but frequently occurring tragedy has ignited a wave of doubts and interrogations on the internet regarding housing quality, maintenance guarantees, and consumer rights. The topic of “New House in Chongqing Leaks for 2 Years, Owner’s Roof Constantly Covered with Diapers” has become a hot search trend.
According to a report from “Nanguo Today”, Ms. Dou, the owner of Yubei Furong Mansion in Chongqing, has been living in her new house for nearly two years, with a persistent water leak in a one-square-meter area of the master bedroom roof that has not been effectively repaired after multiple attempts.
Ms. Dou is forced to frequently replace sanitary pads, diapers, and other items to plug the leaks.
Shortly after moving in, she discovered multiple areas of leakage, and to this day, nearly two years later, the situation has not improved, severely affecting her sleep and bringing great inconvenience and frustration to her daily life.
Despite more than ten rounds of large and small repairs within two years, the construction workers mostly conducted point-to-point treatments indoors, such as simple painting or patching, which failed to completely resolve the problem.
Ms. Dou has reported the issue to the relevant authorities, and the local housing and construction commission as well as the district street officials have intervened to coordinate the handling of the matter.
However, the report on “Shenzhen-Hong Kong Online” titled “New House Leaks for 2 Years, Owner’s Roof Constantly Covered with Diapers – Two-Year ‘Nightmare of Water Leakage’ Results in Economic Loss Exceeding 200,000” has been taken down.
A report by the blogger “Financial Wisdom Code,” who has 152,000 followers, revealed more details.
Ms. Dou’s home is located on the top floor of the community and has been plagued by water leaks since moving in. There are multiple leak points. The most severe is a one-square-meter area on the master bedroom roof that has become a continuous leak zone, severely affecting her sleep and daily life. For nearly two years, every morning, Ms. Dou’s first task upon waking up is to stand on a chair and replace the “leak-blocking material” that has soaked through the bedroom ceiling.
“I have to change it every morning, or else it will drip everywhere,” Ms. Dou expressed deep helplessness in her words.
Upon discovering the leakage issue, Ms. Dou immediately reported it to the property management and the developer. However, the path to safeguarding her rights over the past two years has been extremely rough.
Ms. Dou revealed that the actions of the construction workers were unacceptable. She stated that the superficial repairs, such as simple painting or hasty patch-ups, did not address the fundamental problem of the roof waterproofing layer.
Mr. Peng, the manager of the property in Furong Mansion Zone A, admitted that water leaks have occurred multiple times in Ms. Dou’s home. The property management has sent letters to the developer construction team to urge for thorough repairs, but the effect has been minimal.
The report mentioned that Ms. Dou’s house has been occupied for less than two years and is still within the warranty period. The developer has a legal obligation to completely solve the water leakage issue, rather than just carrying out superficial repairs.
Ms. Dou’s ordeal is not an isolated case. In recent years, there have been quality issues in new houses such as water leakage and wall cracks in various places, and difficulty in enforcing warranty responsibilities has become a sore point for consumer rights.
Even with the warranty fund system in place, homeowners face complex procedures and slow approvals when applying for its use. The design of the system needs to consider more convenience in protecting consumer rights. Inadequate regulatory oversight is also a significant factor. When developers delay repairs, the lack of strong punishment measures and supervision mechanisms makes it difficult to enforce warranty responsibilities.
While the house leakage warranty period system is stipulated on government websites and on the developer’s quality assurance certificate, it has not been implemented on Ms. Dou’s roof. When legal provisions fail in reality, ordinary homeowners can only rely on the most primitive water-absorbing materials to protect their last moments of sleep.
After Ms. Dou’s ordeal was reported, it has attracted widespread attention, and the topic has trended on search engines, with netizens commenting on the situation.
“Waiting for hope to reappear”: The distress of the grassroots community!
“mjq7625”: Investigate unscrupulous property management companies, they are too corrupt!
“Zhang’s Medical Network”: Detect leaks and repair them.
Ms. Dou’s plight continues to play out across the country. In many residential communities, a photo circulates among homeowners showing Ms. Dou’s bedroom ceiling, neatly covered with diapers, like pieces of shameful medals, recording the two-year struggle of turning a new house into a “watery nightmare”.