Recently, multiple netizens have revealed that the “automatic parking” feature of the Xiaomi Car SU7 Standard Edition has malfunctioned, leading to varying degrees of collisions and scratches during the parking process. According to statistics, from noon on November 14th to the early hours of November 15th, over seventy Xiaomi SU7 vehicles were involved in collisions and impacts due to the malfunction of the automatic parking function.
Xiaomi SU7, developed by the Chinese Xiaomi Group, is a fully electric full-size sedan and the first car product of Xiaomi Automotive. Public information from Xiaomi Automotive indicates that automatic parking, also known as intelligent parking, allows the driver to drive the vehicle near the parking space, activate the automatic parking function, and the vehicle will identify the target parking spot and automatically park itself.
A Xiaomi SU7 Standard Edition car owner in Beijing named Sun Peng (pseudonym) told “Right News” that on the evening of the 14th, around 6 PM, he drove home as usual, entered the underground parking lot, and activated the automatic parking function. Initially, everything was running smoothly, but then the rear of the car suddenly collided with a pillar next to the parking spot.
Sun Peng stated that before the collision, the reverse radar did not detect any obstacles, and the collision warning alarm did not sound. “After the impact, the automatic parking process did not stop, it kept running, and the car kept accelerating, resulting in more serious damage,” causing deformation and abrasion to the rear of the vehicle.
Following the accident, Sun Peng contacted Xiaomi customer service for feedback. Initially, Xiaomi customer service stated that the owner needed to report to the insurance company. However, on the night of November 14th, Sun Peng found on social media that multiple Xiaomi SU7 owners had experienced the same accidents.
Another Xiaomi SU7 Standard Edition car owner in Chengdu, Zhuo Zhuo, was one of them. According to Zhuo Zhuo, she had just picked up the car four days prior on November 14th. At around 3 PM that day, she activated the automatic parking function to prepare for parking. The display screen of the car system had already identified the image of the pillar at the parking spot, but the car still collided directly, resulting in significant scratching and the tail light being shattered. The reverse radar alarm did not sound, and she couldn’t determine when to brake.
On the morning of November 15th, Sun Peng contacted Xiaomi customer service again and took the car to the Xiaomi 4S store for data testing and analysis.
That day, Xiaomi customer service contacted Sun Peng, acknowledged a system loophole causing abnormal automatic parking function, and stated that Xiaomi would bear all repair costs. During the maintenance period, they would provide 1500 Xiaomi points (valued at 150 RMB) per day as a travel subsidy.
On November 20th, Sun Peng received the repaired car, but he was not satisfied with the handling of the situation. He mentioned that due to the severity of the impact and the integrated structure of the Xiaomi SU7, some parts could only be repaired and not replaced. He also pointed out that in the second-hand market, vehicles that have been involved in accidents and repaired incur losses compared to those that haven’t.
As a result, he requested compensation of 8000 RMB worth of Xiaomi points from Xiaomi customer service. However, they stated that besides the aforementioned repair costs and travel subsidy, they couldn’t offer further compensation for vehicle damage.
Sun Peng mentioned that as of November 20th, in the “Xiaomi SU7 Standard Edition Accident Owners Group” he belongs to, over seventy owners of Xiaomi SU7 Standard Edition cars experienced collisions and scratches on November 14th from noon to the early hours of November 15th due to abnormal automatic parking functions. “Some owners in the group have expressed their intentions to continue fighting for their rights,” he said.